Adrian and i love our weekly restaurant hopping, and we oftentimes get some not-so-good service, but thats fine, as long as the food was good,and the manager or waiter apologizes for the delay, everything's forgotten.
the recent pub lunch we had, just reminded me what really gets me. its when people are not apologetic about a bad service.
noted, they are only paid staff. noted,everyone has their role. noted, they are short of staff,but then the arrogance when asked why food is an hour late on your table is PURE bad service. there is only a beautiful sunshine and endless buffet of salad can keep you occupied.
after fiddling with our thumbs for what seems to a be very long time waiting for our mains, i asked the manager (who happens to be walking past me), "hi, may i ask what's taking the food long? weve been waiting for 50 minutes now". i felt sorry for her at the moment as she looked rushed (i could tell,and that throngs of new customers arrived).
she quipped in a very non-apologetic tone " were really very short of staff today and its a holiday so,were getting alot of orders and the staff cant accommodate". duh!
i said " oh im sorry to have asked you question i have every right to ask.its just weve had 2 rounds of drinks already and yet we still are waiting for our main course". { for sure, you knew it was a holiday,you should have prepared for more staff, i wanted to add,but i didnt.}
"i'll check on your orders". the manager said and went.
the food came in after about 15 minutes. it wasn't bad, but it wasn't good either.
but it made me think, i wonder how she would react when the bill comes, and if i will take my time in paying and tell her "im sorry, we're short of money".
**
this incident just reminded me because i saw a friend on FB complained about service she paid for, which they promised but did not materialize. the internet service in question promised wireless connectivity to all rooms of her house (up til the end of her garden),when in fact,it only reaches her kitchen, and no more.
she complained to the company numerous times and yet there was no action on the false advertising.
she threatened not to pay her bills, but she got scared in the end as she didnt want to be harrassed by court orders. but felt cheated for the false promise of a service.
how sad.
consumers,like us,keep businesses,and companies alive by paying on-time and giving what is expected of us. the least these money-making establishments should consider is good customer satisfaction because really,the excuses they give, are so pathetic,that if we say the same things to them, we are liable to be sued on our asses.
its just NOT fair,is it?
after fiddling with our thumbs for what seems to a be very long time waiting for our mains, i asked the manager (who happens to be walking past me), "hi, may i ask what's taking the food long? weve been waiting for 50 minutes now". i felt sorry for her at the moment as she looked rushed (i could tell,and that throngs of new customers arrived).
she quipped in a very non-apologetic tone " were really very short of staff today and its a holiday so,were getting alot of orders and the staff cant accommodate". duh!
i said " oh im sorry to have asked you question i have every right to ask.its just weve had 2 rounds of drinks already and yet we still are waiting for our main course". { for sure, you knew it was a holiday,you should have prepared for more staff, i wanted to add,but i didnt.}
"i'll check on your orders". the manager said and went.
the food came in after about 15 minutes. it wasn't bad, but it wasn't good either.
but it made me think, i wonder how she would react when the bill comes, and if i will take my time in paying and tell her "im sorry, we're short of money".
**
this incident just reminded me because i saw a friend on FB complained about service she paid for, which they promised but did not materialize. the internet service in question promised wireless connectivity to all rooms of her house (up til the end of her garden),when in fact,it only reaches her kitchen, and no more.
she complained to the company numerous times and yet there was no action on the false advertising.
she threatened not to pay her bills, but she got scared in the end as she didnt want to be harrassed by court orders. but felt cheated for the false promise of a service.
how sad.
consumers,like us,keep businesses,and companies alive by paying on-time and giving what is expected of us. the least these money-making establishments should consider is good customer satisfaction because really,the excuses they give, are so pathetic,that if we say the same things to them, we are liable to be sued on our asses.
its just NOT fair,is it?
{photo: beach wares sold by the beachwalk..munimuni by the sea}
4 comments:
oh that's just sad chelo. and i agree wholeheartedly with you. that restaurant should have prepared for the holiday in the first place. if i had to wait 30 minutes for a meal order, i'd probably just get up and leave.
hay. false advertising. daghan na nadaut ani jud. :hide: paets kung mabiktima jud ka.
in regards sa bad service, bongga ang manager. ang iya attitude kay ga-assume siya na giingnan na mo daan before mo nisulod og niorder nila na short of staff sila unya kapila na mo nangutana. hahay. but then, bisan pa unta, dapat apologetic japon siya. mahimuot ko sa imong hirit nga short of money pod. hahaha! nice one. =)
oh that's just sad chelo. and i agree wholeheartedly with you. that restaurant should have prepared for the holiday in the first place. if i had to wait 30 minutes for a meal order, i'd probably just get up and leave.
**
hahaha, it was really tempting to leave Pat, but i think that time, Adrian and i were soothed by the sunny day and the nice ambience of the pub in a hilly area..it was a lovely view so we decided to stay..initially,na lingaw mi sa salad buffet, and conversation..until we realized we were waiting quite some time na,hahaha...swerte gyud ang manager na good mood ko atong adlawa,haha..;-)
true gyud..there's no excuse for unpreparedness and make it as if they were doing you a favour by opening up the restaurant on a busy day...a customer-provider relationship is a two way thing. the customer should be thankful for getting the service promised. the provider should be thankful for good custom..;-)
hay. false advertising. daghan na nadaut ani jud. :hide: paets kung mabiktima jud ka.
in regards sa bad service, bongga ang manager. ang iya attitude kay ga-assume siya na giingnan na mo daan before mo nisulod og niorder nila na short of staff sila unya kapila na mo nangutana. hahay. but then, bisan pa unta, dapat apologetic japon siya. mahimuot ko sa imong hirit nga short of money pod. hahaha! nice one. =)
**
Jane, ang iyang attitude was like "pasalamat ka,ning open mi today bisan understaffed mi..kabaw ba ka na holiday pa gyud today,and were so understaffed?"...i felt like, "what da!"..but recently, i have noticed my patience to fight little things like this has waned..i have more patience to just keep quiet and not put too much energy on it.
saying that,gi blog gyud nako..because i just have to say it..that really, usahay kitang mga customers, we just let alot of things slide because we do not want the trouble to fight,but mao sad,were cultivating a culture of bad business...
akoa sad ning muni-muni after reading my friend's FB na suko kaayo siya sa iyang internet provider but she feels she doesnt feel like arguing with them any more..haaay. its a cycle.
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